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Terms and conditions

Who provides the service

  • Associação Dinamika (Vilamoura Surf School)
  • Tax number (NIF) 507742303
  • Registered office: Rua da Paz, Vivendas Pinto, 8125-587 Quarteira, Portugal
  • Activities take place at: Centro Internacional Marina de Vilamoura, Av. Rocha Baixinha, Marina de Vilamoura
  • Phone: +351 912 568 342 (call to a Portuguese mobile network)
  • Email: vilamourasurf@gmail.com
  • National Register of Tourist Activity Operators (RNAAT) no. 986/2016

Bookings, payment and provision of the service

Activities are services provided in person in Vilamoura, on the booked date and time. No goods are shipped, whatever the customer’s country.

Online bookings (group lesson, private lesson, private lessons pack and gift card): booked and paid at once through FareHarbor, the school’s booking system. The confirmation, with the date, time and meeting point, arrives by email right after payment.

Requests by WhatsApp, phone or email (stand up paddle, surfari, equipment rental and others): the booking is only made once the school confirms availability. In that confirmation we tell you the price and how to pay.

Private lessons pack: the first lesson is booked when you buy it and the others are arranged with the school.

Gift card: sent by email after payment and can be used for the school’s activities until the end of the validity shown on the card.

Times may be adjusted to the tides and sea conditions. If needed, we let you know before the activity.

Check-in for activities must be done at the CIMAV (Vilamoura Marina International Centre) at least 15 minutes before the scheduled time.

The Dinamika Association is not responsible for the loss of or damage to personal belongings during the activity.

Customers wearing inappropriate or offensive clothing and/or under the influence of alcohol or drugs may not take part in any activity.

By purchasing a ticket for the activities, you authorise the Dinamika Association to take and use photographs during the activity the ticket refers to. If you do not authorise photos and videos of you being taken and used, please say so at check-in at the CIMAV.

When renting sports equipment, customers must take care of it and return it in the same condition in which they received it. Otherwise, they will bear the cost of repair or even the full cost.

The Dinamika Association holds all required insurance and is licensed by Turismo de Portugal (RNAAT no. 986/2016).

The Dinamika Association reserves the right to change prices. VAT included at the applicable legal rate.

Cancellation policy

Up to 7 days before: refund of 25% of the booking fee or, if paid in full, refund of 50%.

If the Dinamika Association cancels an experience due to sea or weather conditions or unforeseen circumstances, an alternative date will be offered. If that change is not possible, a full refund will be given.

Right of withdrawal

In distance contracts, consumers generally have 14 days to withdraw without giving a reason (art. 10 of Portuguese Decree-Law 24/2014 of 14 February).

This right does not apply to lessons, activities and equipment rentals booked for a specific date or period, as they are services related to leisure activities (art. 17(1)(l) of the same decree-law). In those cases the cancellation policy above applies.

The gift card has no set date: you may withdraw from the purchase within 14 days, provided it has not been used. Just tell us by email at vilamourasurf@gmail.com, for example: “I hereby withdraw from the purchase of gift card no. …, bought on … in the name of …”. We refund the amount paid within 14 days, using the same payment method.

Alternative dispute resolution

In the event of a consumer dispute, you may turn to the competent alternative dispute resolution body: Centro de Arbitragem de Conflitos de Consumo do Algarve, Av. 5 de Outubro, n.º 55, R/C Dto., 8000-075 Faro · +351 289 823 135 · consumoalgarve.pt.

More information on the Portuguese Consumer Portal: consumidor.gov.pt.

Complaints book

The school has a paper complaints book at the CIMAV and an electronic complaints book at livroreclamacoes.pt.

Data protection

Personal data collected by the Dinamika Association during the booking process is used solely and exclusively to manage the booking and customer check-in. It is not used for any other purpose unless the customer authorises its use for email marketing. See also the privacy policy.

This is a translation. In case of discrepancy, the Portuguese version prevails.